Effective date: March 14, 2022
What Information We Collect
When you visit the Site, HKG and its service providers may collect personal information that you provide. “Personal Information” is information that identifies you as an individual or relates to an identifiable person
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; first and last name; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications).
How We Collect Information
HKG and its services providers collect Personal Information that you provide while using the Site, either directly or through other user actions, including, without limitation, any Personal Information provided. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your first and last name and email address.
Your personal information will be used for the following specific reasons stated only:
To provide and maintain our Service
To notify you about changes in our Service
To allow you to participate in interactive features of our service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
We and our service providers may collect Other Information in a variety of ways, including:
We use “cookies” to help us monitor traffic and collect information about use of the Site. Cookies are pieces of data placed on your device when you visit the Site that help us recognize you when you come back to the Site, allowing us, for instance, to remember the email address and password you use when you log in on a specific computer. HKG uses the aggregated information collected from cookies to measure the number of visits to the Site, the average time spent on the Site, the identity and number of pages viewed, and to gather other traffic data and information that allows us to improve the Site. We also use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience while using the Site. Cookies further allow us to select which of our content is most likely to appeal to you and display it while you are on the Site.
HKG also uses a variety of third-party web and mobile app analytics and optimization services to improve the Site and enhance the visitor experience. The Site does not use these services to collect any personally identifiable information not otherwise provided by you in using the Site, and they do not track your browsing habits across other third-party websites on our behalf.
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, and Internet browser type and version.
We may collect your IP address, which is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Site, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is a common practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, helping diagnose server problems, and administering the Site.
We may collect the physical location of your device by, for example, using satellite, cell phone tower or Wi-Fi signals. We may use your device’s physical location to provide you with personalized location-based services and content.
Information that you provide, such as your preferred means of communication, does not personally identify you unless it is combined with your Personal Information.
We may aggregate Personal Information. Aggregated information does not personally identify you or any other user of the Site (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular telephone area code).
How We Use Collected Information
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
We may also use and disclose your Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
How Do You Communicate with Your Site Visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How Can Your Site Visitors Control Collection of Their Information?
Set your web browser to inform you of when cookies are being set before a cookie is stored and refuse any request to set cookies, and do not accept cookies from HKG. Erase all HKG cookies from your hard drive.
Do not provide your information when prompted by the Site.
Please note, however, that if you choose to reject or erase cookies, your ability to navigate the Site may be limited. Further, in the event you choose not to share information, HKG will be unable to respond to your request for HKG information.
How Can Your Site Visitors Withdraw Their Consent?
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org or send us mail to: 4225 Executive Sq., Suite 600-720, La Jolla, CA 92037.
Does HKG Collect Information from Children?
HKG does not knowingly collect personal information from anyone under the age of 13. The Site are not directed at children under the age of 13. In the event that HKG learns that it has collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have collected any personal information from a child under 13, please contact us.
California Privacy Rights
If you are a California resident, California Civil Code Section 1798.83 permits you to request information about our disclosure of your personal information to third parties for those parties’ own direct marketing purposes.
To make such a request, please send a letter to:
4225 Executive Sq., Suite 600-720
La Jolla, CA 92037
The Site is controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and, by using the Site, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country.